FUELSWIPE LTD PRIVACY POLICY

Fuelswipe Ltd ("we", "our" or "Fuelswipe") is committed to protecting the privacy of all users of our website www.fuelswipe.co.uk and all visitors and businesses who access our websites or utilise our services through any internet or mobile application (together, the “Portals"). Please read the following privacy policy that explains how we use and protect your information. We'll be the "data controller" of the information you provide to us.

1. CONTACT DETAILS

If you have any queries or requests concerning this privacy policy or how we handle your data more generally, please get in touch with us by contacting our general customer services team and/or Data Protection Officer at: info@fuelswipe.co.uk.

2. HOW WE COLLECT YOUR INFORMATION

We collect your personal information when you interact with us or use our services, such as when you use our Portals to place an order. We also look at how visitors use our Portals, to help us improve our services and optimise customer experience.

We collect information:

3. INFORMATION THAT WE COLLECT FROM YOU

As part of our commitment to the privacy of our customers and visitors to our Portals more generally, we want to be clear about the sorts of information we will collect from you.

When you visit the Portals or make an order through the Portals, you are asked to provide information about yourself including your name, contact details, delivery address, order details and payment information such as credit or debit card information.

We also collect information about your usage of the Portals and information about you from any messages you post to the Portals or when you contact us or provide us with feedback, including via e-mail, letter, phone or chat function. We collect technical information from your mobile device or computer, such as its operating system, the device and connection type and the IP address from which you are accessing our Portals.

We also collect technical information about your use of our services through a mobile device, for example, carrier, time and location data and performance data such as mobile payment method. Unless you have elected to remain anonymous through your device and/or platform settings, this information may be collected and used by us automatically if you use the service through your mobile device(s) via any Fuelswipe mobile application, through your mobile's browser or otherwise.

4. USE OF YOUR INFORMATION

We will only process the data we collect about you if there is a reason for doing so, and if that reason is permitted under data protection law. We will have a lawful basis for processing your information: if we need to process your information in order to provide you with the service you have requested or to enter into a contract; we have your consent; we have a justifiable reason for processing your data; or we are under a legal obligation to do so.

Where we need to in order to provide you with the service you have requested or to enter into a contract, we use your information:

We also process your data where we have a justifiable reason for doing so— for example personalisation of our service, including processing data to make it easier and faster for you to place orders. We have listed these reasons below:

We will also analyse data about your use of our services from your time and/or location data to create profiles relating to you and for you. This means that we may make certain assumptions about what you may be interested in and use this, for example, to send you more tailored marketing communications, or to let you know about special offers or products which we think you may be interested in (including Fuelswipe for business). This activity is referred to as profiling. You have certain rights in relation to this type of processing. Please see 'Your Rights' section below for more information. 

Where we are under a legal obligation to do so we may use your information to:

5. FUELSWIPE FLEET

We also process your information to determine whether you may be interested in hearing about our Fuelswipe Fleet service. Where we think you may be interested in our Fuelswipe for business service, we may contact you (by email or telephone) using the contact details you have provided to let you know about it. We are the controller of this information. You have the right to opt out of receiving these types of communications and may do so by changing your marketing preferences (as set out in section 7 below), or, in the case of telephone, by contacting us using the details above.

When you use Fuelswipe for business, then:

6. COOKIES

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of the Portals may become inaccessible or not function properly.

7. DIRECT MARKETING

Where you have given your consent or where we have a justifiable reason for doing so (and are permitted to do so by law) we will use your information to let you know about our other products and services that may be of interest to you and we may contact you to do so by email or phone. You can unsubscribe to email communications by clicking the Unsubscribe link in any of our emails.

8. RETENTION OF YOUR INFORMATION

We will not retain your information for any longer than we think is necessary. Information that we collect will be retained for as long as needed to fulfil the purposes outlined in the ‘Use of your information’ section above, in line with our legitimate interest or for a period specifically required by applicable regulations or laws, such as retaining the information for regulatory reporting purposes. 

When determining the relevant retention periods, we will take into account factors including:

9. DISCLOSURE OF YOUR INFORMATION

The information we collect about you will be transferred to and stored on our servers located within the EU. We are very careful and transparent about who else your information is shared with. 

Sharing your information internally We share your information with other Fuelswipe group companies only where necessary for the purposes set out in section 4. 

Sharing your information with third parties We share your information with third party service providers. The types of third party service providers with whom we share your information include:

We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy when it is transferred to third parties. 

If our business enters into a joint venture with, purchases or is sold to or merged with another business entity, your information may be disclosed or transferred to the target company, our new business partners or owners or their advisors. 

We may also share your information:

International transfers of data

Please contact us using the contact details above if you want further information on the countries to which personal data may be transferred and the specific mechanism used by us when transferring your personal data out of the EEA.

10. SECURITY

We adopt robust technologies and policies to ensure the personal information we hold about you is suitably protected. We take steps to protect your information from unauthorised access and against unlawful processing, accidental loss, destruction and damage. Where you have chosen a password that allows you to access certain parts of the Portals, you are responsible for keeping this password confidential. We advise you not to share your password with anyone. Unfortunately, the transmission of information via the internet is not completely secure. Although we will take steps to protect your information, we cannot guarantee the security of your data transmitted to the Portals; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

11. YOUR RIGHTS

Under data protection law, you may have a number of rights concerning the data we hold about you. If you wish to exercise any of these rights, please contact our Data Protection Officer using the contact details set out above. For additional information on your rights please contact your data protection authority and see below. 

The right to be informed. You have the right to be provided with clear, transparent and easily understandable information about how we use your information and your rights. This is why we’re providing you with the information in this policy. 

The right of access. You have the right to obtain access to your information (if we’re processing it). This will enable you, for example, to check that we’re using your information in accordance with data protection law. If you wish to access the information we hold about you in this way, please get in touch (see Contact Details). 

The right to rectification. You are entitled to have your information corrected if it is inaccurate or incomplete. You can request that we rectify any errors in information that we hold by contacting us (see Contact Details). 

The right to erasure. This is also known as ‘the right to be forgotten’ and, in simple terms, enables you to request the deletion or removal of certain of the information that we hold about you by contacting us (see Contact Details). 

The right to restrict processing. You have rights to 'block' or 'suppress' further use of your information. When processing is restricted, we can still store your information, but will not use it further. 

The right to data portability. You have the right to obtain your personal information in an accessible and transferrable format so that you can re-use it for your own purposes across different service providers. This is not a general right however and there are exceptions. To learn more please get in touch (see Contact Details). 

The right to lodge a complaint. You have the right to lodge a complaint about the way we handle or process your information with the national data protection authority. 

The right to withdraw consent. If you have given your consent to anything we do with your information (i.e., we rely on consent as a legal basis for processing your information), you have the right to withdraw that consent at any time. You can do this by contacting us (see Contact Details). Withdrawing consent will not however make unlawful our use of your information while consent had been apparent. 

The right to object to processing. You have the right to object to certain types of processing, including processing for direct marketing and profiling. You can object by changing your marketing preferences or disabling cookies as set out in sections 6 and 7 above. 

12. CHANGES TO OUR PRIVACY POLICY

This privacy policy was last updated: 24 May 2018. Any changes to our privacy policy will be posted to the Portals and, where appropriate, we will notify you of the changes for example by email or push notification. 

13. COMPLAINTS

All comments, queries and requests relating to our use of your information and other data are welcomed and should be addressed to Fuelswipe Ltd, James Nasmyth Way, Manchester, M30 0SF.

 

Copyright Fuelswipe Ltd. 2018. All rights reserved. Fuelswipe Ltd. is registered and incorporated in England and Wales, company registration number 11135854.